Payment FAQs

You can pay for your rental equipment by credit card (Visa, Mastercard, Visa Electron, Diners Club/Discover), instant bank transfer, PayPal, Apple Pay, Maestro or American Express.

Of course, you are welcome to pay when you get here. When you reach the check-out step of your booking, you can decide whether you prefer to pay online or in person at the shop. (Note: for depot and bike bookings, payment on site is not possible due to availability problems)

Please note that our 20% early-booker rebate is only available if you book at least two days prior to your rental date AND you pay online. If you decide to pay at the shop, we will be unable to offer you the early-booker rebate at a later date.

No, we do not charge any additional processing or transaction fees. (However: Please be aware that currency exchange fees will apply if you do not pay in euros.)

If you book and pay online at least 48 hours in advance of rental, you will receive up to 20% early-booker rebate in Winter and a 5% rebate in Winter that will automatically be deducted from your payment. Furthermore, we regularly have special offers with a separate rebate code for additional discounts. In order to stay informed about offers such as these, please go ahead and register for our newsletter, or stop by our website regularly so as not to miss out on any of our great opportunities. 

You can enter your rebate code in the box provided in your shopping cart. The rebate code will be verified and your discounted prices displayed immediately. Please note that all rebate codes are subject to individual validity conditions.

You can edit your booking at any time up to 5 days prior to the start of your rental agreement by means of your customer account, should your travel plans, equipment requirements or personal data change in the meantime. 

You can make the following adjustments in your customer account:

• adding or removing persons
• adding or removing of material or equipment
• managing your personal data, which is required for the perfect preparation of your equipment
• changes to the rental start or rental period

Within 5 days of commencement of the rental agreement, it is no longer possible to make changes to your reservations, since your equipment is already being prepared for you at that stage.  However, if you still need to make any last-minute changes, feel free to contact your rental shop (contact details can be found in your booking confirmation). 

Yes, to do so please sign into your customer account. There, you can edit your booking, add people etc. up to 5 days prior to the start of your rental agreement.

You can cancel your booking as late as 11:59 PM on the day prior to pick-up (please note: the day prior to pick-up is not identical with the day before the first day of your rental agreement - please refer to „ If you have already paid for your booking"), the full amount will be refunded to your account. There are NO cancellation penalties, meaning that you are always 100% flexible.