Booking FAQs

Our prices vary from location to location. That's why we ask you to enter your preferred rental location and rental dates by means of our online booking form. In that way, you will be able to see the applicable prices. You can look at your shopping cart at any time in order to check the total price of your order.

If you book online, you enjoy a number of advantages:

• Availability: In general, most shops stock plenty of rental equipment. However, during peak periods (e.g. holidays or on weekends), demand may increase significantly. If you book online, your skis will be reserved immediately and tailored to your personal needs, at which point all that is left for you to do is pick them up at the shop.
• Price advantage: If you book and pay at least two days in advance, you will receive up to 10% early-booker rebate in Winter and a 5% rebate in Summer (does not apply to lift tickets, the depot, or insurance protection against loss & theft).
• Time savings : By booking online and providing your personal data at the same time, once you arrive at the shop you will be able to pick up your rental equipment even faster. Furthermore, your equipment will have been adjusted perfectly. All of this means less of a wait and you will be able to hit the slopes even faster.

Yes, if you book and pay online at least two days in advance, you will receive up to 20% early-booker rebate in Winter and up to 5% rebate in Summer (offer not valid on lift tickets, depot, or insurance against loss & theft).

The earlier you book, the earlier you won’t have to worry about getting the best equipment. However, you should book and pay online at least 2 days in advance so as to take advantage of our 20% early-booker discount in winter and 5% in summer (not valid on ski pass, depot or loss & theft insurance). You can edit your booking at any time up to 5 days in advance of the start of your rental period, should anything change with regards to your travel schedule, equipment needs or personal information. Complete cancellation of your order is possible as late as one day in advance of pick-up before midnight.

(Example: Your first rental day is Saturday 05.12., so you can pick up your order after 2 PM on Friday 04.12. This in turn means that cancellations are accepted until 11:59 PM Thursday night)

Unfortunately, we are unable to accept bookings by telephone. We ask you to book your equipment using our online platform. This will provide you with a 100% overview of your booking and allow you to edit it as necessary.

For a quick booking, you do not initially have to provide any information about your physique, meaning you can add that information later. However, less than 5 days prior to the start of your rental period, you will no longer be able to edit your booking in advance.

Please note that, without your physical data we will be unable to prepare your equipment in advance and it will take longer to pick up your gear when you are in the shop.

No, you can also complete the booking as a guest. However, without a customer account you will be unable to participate in the rental bonus program, you will not receive information about products and special offers, and you will not have an overview of your rental history.

No need to worry, in your customer account you can view and edit your bookings at any time, as well as download another copy of your booking confirmation.

No, you don’t necessarily have to print out your reservation confirmation. It will suffice if you can show us your reservation number or the reservation barcode on your smartphone.

If you decide to pay online, your booking is complete as soon as your payment has been received. In that case, you will receive a booking confirmation within just a few minutes. 

On the other hand, if you prefer to pay at the shop, once you have successfully transmitted your booking request, you will receive a booking confirmation by email in a few minutes.

You can pick up your equipment after 2 PM the day before your rental period officially begins. From that time onwards, your gear will be ready and waiting for you.

Bikes & E-Bikes are unfortunatley excluded from the early pick up. You can pick these up in the morning of your rental period.

You can edit your booking whenever you wish up to 5 days prior to the start of the rental period. You will find this option in your customer account under the menu item „ edit reservation “. Cancellation of the entire booking is possible up to one day in advance of scheduled pick-up. You will find this option under „ cancel reservation “.

In order to take advantage of the child rebate (children ages 10 and under), you must first place skis or snowboards for two adults in your shopping cart. In addition, the discount is only valid if economy equipment is booked for the child.

Group bookings are possible for 10 or more adults.

We also have special conditions for school groups, company and travel groups, ...etc.

The rebate depends on numerous factors (number and ages of group participants, rental dates, pick-up location...etc.).

We will be happy to make you a custom offer. Please send us your request by means of our contact form, subject “group bookings”, we will then get back in touch with you as quickly as possible.

Organizing a group trip occasionally has its challenges. The more participants, the greater the organizational effort. You don’t necessarily have to send us complete details about all participants in advance, though in that case we would not be able to prepare the equipment for you either. In other words: the more data we have, the faster you will all be able to hit the slopes, since we will have all of your equipment ready to go the moment you step in the door.

We can be flexible here, too. You can pay once you get here, or do so in advance. You can pay separately or all together – whatever works best for you, also works well for us.  

No, unfortunately not. In this regard, please go ahead and contact the lifts directly. Depending on their location, they have their own special offers for groups.